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Frequently Asked Questions


What services are offered at Advance Family Chiropractic & Massage Therapy?

Apart from the obvious chiropractic and massage therapy, we also offer acupuncture, and craniosacral therapy

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How do I become a patient?

Please call our office and let our office manager know the nature of your concern and what type of care you would like to receive and she will be happy to arrange an appointment at a time that works best for you. All of our practitioners are currently accepting new patients.

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How long is an initial visit?

All initial visits require time to take an accurate history and perform a thorough examination. Chiropractic initial visits for adults and children are approximately an hour long while massage initial visits can be thirty minutes to an hour long depending on the nature and number of issues needing to be examined.

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Will I be treated on my initial visit?

If a working diagnosis can be achieved after the history taking and examination, then once that diagnosis has been communicated to you and you have given permission to receive treatment, yes, you can be treated on your initial visit. If, however, your care provider requires more information to arrive at a diagnosis such as x-rays, blood work, communication with your medical doctor, etc., then the treatment will be postponed until after that information has been received.

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How many treatments will it take before I’m better?

Your treatment plan will be tailored specifically for you by your health practitioner. Many factors can influence the length of your care including your current state of health, how long your current problem has existed, your diet, whether or not you smoke, your willingness to comply with instructions given by your practitioner (e.g. stretches, application of heat or ice, dietary modifications, etc.) and conformity to the schedule provided for you. Our goal is to have you achieve an optimum state of health as quickly as possible.

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What will it cost?

The cost of your treatment is calculated according to a standard “fee for service” schedule. There are set fees for initial visits and treatment visits. Once your practitioner has determined the type and duration of care necessary to help you achieve the results you desire, it is easy to calculate exactly what the regimen of care will cost.

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Is my treatment covered by OHIP?

No. While it is disappointing that the types of care offered at our office are not covered by OHIP, it is useful to remember that OHIP resources are stretched to the maximum providing care to people whose health has been greatly compromised. The responsibility for maintaining your health is yours.

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Does my extended health insurance cover the cost of my care?

Many insurance benefit plans do cover the cost of care either fully or partially. Please speak directly to your insurance provider to discover what your plan covers. Some insurance providers require a note of referral from a medical doctor to cover the cost of massage therapy. Why? Because they have discovered that placing a barrier like that between you and your care decreases the number of massage claims they have to pay by 20%.

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How can I pay?

We gratefully accept cash, cheque, debit, VISA and MasterCard. Payment is expected when service is rendered and a receipt will be offered which can be submitted to your insurance company for compensation if applicable. We are conveniently located near TD, Royal and CIBC banks.

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What is your cancellation policy?

We request 24 hours notice for cancellation of appointments so that we are able to offer the time to patients on a wait-list. Missed massage appointments will be billed to you directly.

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Do you have massage therapy gift certificates?

Yes. We can offer gift certificates for any amount.

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Where are you located?

We are located at 40 Queen Street North in Bolton just north of King Street on northwest corner of Queen Street North (Highway 50) and Sterne Street.

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Where can I park?

We have dedicated spots available behind the building, off Sterne Street, and there is a Green P parking lot behind us.

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With heavy hearts, we have made the difficult decision to close our office due to COVID-19. Our anticipated return date is Monday, March 30. Please check here or our Facebook page for details as the date approaches. In the meantime, PRIVATE EMERGENCY APPOINTMENTS can be booked if you are struggling. Please email us at advancefamilychiro@hotmail.com to arrange a time.